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Privacy & Cookie Policy
PRIVACY POLICY
Our Privacy Policy was updated on December 25, 2020. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
This Privacy Policy applies to certain information, as defined below, that LIVOLO INTERNATIONAL ELECTRIC LIMITED collects through our websites, products, and applications (the “Services”).
What information do we collect?
Information Provided by Users
Your Account information:
You provide your email, or log in for a third-party account (like Facebook), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as: your name, avatar, age, gender, address, telephone number and email address.
Payment information; Third-Party Payment
Processor: We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.
Customer Support:
When you contact us, you can provide us with information about your use of the Services, including information about the LIVOLO electronics and/or consumer products (“Products”) that you own and contact details, so that we can provide customer support. For example, you can send an email to Customer Support that contains information about our Roav Dash Cam performance, and other issues.
Your voice:
such an Amazon Alexa or Google Assistant command, and relay you the requested information.
Device and Other Automatically Collected Information
Device properties and operations:
We collect certain information from and about your smartphone, tablet, or personal computer (“Device”), such as: Device number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information. We also collect information about the operations you perform on the Device, such as time, frequency, and duration of use.
Device signals: We collect information that your Device sends out or receives to tailor the Services to our users in different regions, such as: geo-location, IP addresses, and external hardware information from your Device about surrounding Wi-Fi access points, beacons, and cell towers. You can enable and disable communicating such information to us by adjusting your Device security and privacy settings.
Server logs:
A server log is a list of the activities that a server performs. LIVOLO’s servers automatically collect and store in server logs certain information, such as: your search queries, IP addresses, hardware settings, browser type, browser language, the date and time of your request, referral URL, and certain cookies that identify your browser or Account.
Web beacons:
A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your Device to a server. Some of LIVOLO’s Services and communications may contain embedded web beacons that allow a server to read certain types of information from your Device, such as: the number of people who have viewed certain content, when you opened an email message, and your Device IP address. Web beacons help LIVOLO develop statistical information to provide better and more personalized content.
Cookies:
Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about Device, such as: user settings, browsing history, and activities conducted while using the Services.
Our Services use the following cookies:
Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to use your Account.
Analytics services:
LIVOLO also uses analytics services, such as Google Analytics, to collect and analyze your information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
HOW WE SHARE, TRANSFER, AND PUBLICLY DISCLOSE YOUR PERSONAL INFORMATION
Third-party providers:
We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.
Third-party services:
When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.
Regulatory and legal issues:
We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your information when you place an order or enter, submit, or access your information. We offer the use of a secure server. All supplied personally identifiable payment information is transmitted via Secure Socket Layer (SSL) technology. After a transaction, your credit card information will not be stored on our servers.
How can you manage information about you, including your Account?
We provide you with the ability to review, manage, or delete your information.
Changing your email, nickname, and more: You can review and change your Account profile information by logging in to your Account and visiting your Account settings page.
Unsubscribe: If at any time you would like to manage your communications settings, such as unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your Account and visiting your Account settings page.
Deleting your Account: If you want to delete your Account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account.
How long will the data be stored?
We store your information until we no longer need it to provide the Services, as described in this Privacy Policy, or until you delete your Account as described above, depending on which comes first.
PROTECTION OF MINORS
We consider it the responsibility of the parent or guardian to supervise the child's use of our services. However, we do not offer services directly to a child or use personal data of children for the purposes of marketing. If you are a parent or guardian and you believe that the minor has provided LIVOLO with personal information, please contact us at support@Livolo.com to ensure that the personal information is removed immediately and that the minor is unsubscribed from any of the applicable LIVOLO services.
DO I HAVE TO AGREE TO ANY THIRD PARTY TERMS AND CONDITIONS?
Our Privacy Policy does not apply to products or services offered by a third party. Depending on the service you use, it may incorporate a third parties’ products or services. Some of these will be provided in the form of links to third parties’ websites. Your information may also be collected when you use these services. For this reason, we strongly suggest that you take the time to read the third party’s privacy policy just like you read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.
Changes to our Privacy Policy
LIVOLO reserves the right to revise and update this Privacy Policy from time to time. All changes are effective immediately when we post them, as dated above, and apply to the Services thereafter. Your continued use of the Services after the time the changes are posted will indicate your acceptance of those revised changes, so please check this Privacy Policy periodically for updates.
CONTACT US
If you have any comments or questions about this Privacy Policy or any questions relating to LIVOLO’s collection, use, or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”. When we receive privacy or personal information questions about access/download requests, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.
LIVOLO INTERNATIONAL ELECTRIC LIMITED
601 Liwo Electric Co., Ltd., Huameng Business Plaza, Chezhan Avenue, Lucheng District, Wenzhou City, Zhejiang Province, China 325000
Email: support@livolo.com
Thank you for taking the time to read our Privacy Policy!